Career

We are currently seeking candidates for a full-time position based in our Surrey office, but project work will be throughout BC.

Business Development Manager

Business Development Manager, Sales Executive, VP of Revenue call it what you want – we are looking for a Hunter that can deliver results.

Your focus is to drive revenue growth in the company.  We have a team that will support you to generate leads and cold call prospective clients.  Your job will be to nurture relationships with existing clients and develop healthy business relationships with new accounts and drive sales.

You have a successful background in sales and marketing.

You are conscientious, have great presentation skills, can listen to client needs attentatively and know how to plan.

Our primary focus is on supporting the trades with YourRadar.net (link) and additional information technology.

You must be conscientious, self motivated, have great presentation skills and know how to plan.

If you are interested in joining our team, please email your resume to hr@kdi.ca

Only applicants selected for an interview will be contacted.


Client Success Advocate

We are looking for someone with:

Excellent inter personal communications skills.

  1. Tech savvy
  2. Understanding of the client business and business owner challenges

 

This position provides the first line of support between potential and existing clients and our technical support staff.  Your focus would be to ensure that client business problems are solved using the technology that is available.  You would also listen to client concerns and work as their advocate for the development of new solutions.

Activities would include:

  1. Provide first line client support
    • a. Monitoring Emails, the ticket system and phone calls
    • b. Initial tier one support
  2.  Call in and follow-up with existing clients
  3. Understand client issues and demonstrate the technology that  would solve their problem
  4. Train and assist clients in the transition to new technology
  5. Work with development staff with onboarding new clients.
  6. Review and adjust existing training materials
  7. Work with staff to develop additional promotional and educational materials

 

SKILLS

The successful candidate will need to show evidence of the following:

  • • self-motivation with a demonstrated ability to work independently
  • • prioritize multiple tasks to meet tight deadlines
  • • excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
  • • problem solving skills
  • • demonstrate a commitment to high quality, client service and excellent communication and organizational skills
  • • attention to detail

 

If you are interested in joining our team, please email your resume to hr@kdi.ca

Only applicants selected for an interview will be contacted.


Network TECHNICIAN

This position involves providing technical support to staff at various locations as a member of  KDI’s team. KDI technicians monitor and maintain company and client computer and network systems, install and configure hardware and software, and solve IT-based technical problems.

RESPONSIBILITES
This position will be responsible for the smooth running of computers systems and ensuring users get maximum benefits from them. Responsibilities include, but are not limited to:
• installation and configuration of computer hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• communicating with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshooting system problems, diagnosing and solving hardware or software faults
• ability to lift and set-up computer and peripheral equipment
• provide support, including procedural documentation and relevant reports
• prioritize and manage many open cases at one time
• test and evaluate new technology
• improve the quality and efficiency of our systems

QUALIFICATIONS/ EXPERIENCE
Qualifications include minimum completion of a 1-year certificate program in a computer sciences or related discipline at a technical institute.
Minimum 1-year IT Help Desk/Support experience as well as some customer service experience; or an equivalent combination of training and experience.
Any Microsoft certifications and programming knowledge would be advantageous.

SKILLS
The successful candidate will need to show evidence of the following:
• self-motivation with a demonstrated ability to work independently
• prioritize multiple tasks to meet tight deadlines
• excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution
• problem solving skills
• demonstrate a commitment to high quality, client service and excellent communication and organizational skills
• attention to detail

If you are interested in joining our team, please email your resume to hr@kdi.ca

Only applicants selected for an interview will be contacted.

 

 

If you are qualified and would like to apply please email hr(at)kdi.ca