Technologists themselves admit they wish they could wave a magic wand, and reverse the proportion of time they spend on workstation support versus working with you. They’re ready to give you the attention they know you want: they simply don’t have the time yet! Now that you know these things, use that knowledge to your advantage!
So here are two things you can do to give them that time:
1. Have an IT staff member teach periodic troubleshooting classes on typical, basic problems that could be easily resolved with a little knowledge. Implementation of this idea would begin to free up staff’s time to solve more serious IT issues—and take the walk down the hall to your classroom to find out if there is anything they can do for you.
2. Identify and reward secondary support personnel (the teachers and students who know how to get basic things done—like change toner—to keep everything running for their peers).
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